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Will Mylan’s EpiPen Episode Help Curb Pharmaceutical Price Gouging?

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Mylan, the now-infamous maker of the EpiPen allergy-treatment device, has raised outrage over out-sized price increases. Experts at Wharton and Penn Medicine explain the causes and the impact.

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The Forecasting Sweet Spot Between Micro and Macro

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Forecasting is the third rail of business. Few companies are really good at it, and there can be big penalties for being wrong. In fact, a survey of more than 500 senior executives showed that only 1% of companies hit their financial forecast over three years, and only one out ...

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What to Do When People Don’t Support Your Next Career Move

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You’ve weighed the pros and cons and carefully assessed the impact. After in-depth consideration, you’ve decided to accept that new job, or launch your own business, or take time off to be with your children. You know it’s the right choice — but your boss, friends, and colleagues aren’t convinced. What should you do when people you respect disagree ...

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Recognizing the Role of Emotional Labor in the On-Demand Economy

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If you’ve taken an Uber recently, perhaps you’ve noticed a sign in the car: “Please rate me five stars.” It might have pointed to the perks (gum, water, chargers) that the driver offered you and thanked you politely for your business.

Signs like these might seem innocuous, but they point to a growing problem with businesses in the on-demand economy ...

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How to Know Whether You’re Giving Your Team Needless Work

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Is your work time taken up by mandatory tasks that have no discernable value? (Consider the iconic “TPS report,” from the cult film Office Space, an ostensibly useless administrative report whose form is far more important to the boss than its content.) Or does your boss ...

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What ‘The Art of the Deal’ Reveals About Leadership Fairy Tales

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2016 might be the year we recognized the impact of an often-derided literary genre: leadership self-help. It dawned on me on a recent visit to the University of Pennsylvania’s bookstore, where an alumnus’s book rested between newer releases on the prime real estate of the best-seller table: Donald ...

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The Connection Between Speed and Charisma

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Bill von Hippel, professor at the University of Queensland, on how the ability to think and respond quickly makes someone seem more charismatic.

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How Data Skills Help Firms Create Social Media that Matters

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Most firms consider social media a must in today’s highly networked world. But new Wharton research shows it’s not simply being on social that matters – it’s how you use it.

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Leadership May Not Be the Problem with Your Innovation Team

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Last November we published an assessment on HBR.org to help readers diagnose the extent to which their organizations create conditions that favor successful innovation. About 1,500 people completed the assessment, representing organizations across industries at different stages of maturity. Despite enormous attention placed on improving innovation effectiveness, 80% ...

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Creating Customer Value by Harnessing Data – SPONSOR CONTENT FROM GOOGLE ANALYTICS 360 SUITE

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To win hearts and minds (and dollars), marketers must be able to identify those intent-rich moments—when someone is looking to learn something, go somewhere, do something, or buy something … and act. They need data and analytics strategies that will show them both what consumers want in these ...

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